Amazon Canada Walkers and Rollators Compliance Guide

Important Update: Compliance Requirements for the "Walkers and Rollators" Category on Amazon Canada Have Been Updated – Please Pay Close Attention!

Amazon has implemented a new "direct verification" regulation for walkers and rollators, requiring sellers to conduct annual compliance verification through its approved third-party testing, inspection, and certification (TIC) service providers. Amazon will notify affected sellers sequentially. Failure to complete the verification on time may result in product listing removal, affecting normal sales.

Amazon's Policy for Walkers and Rollators

Walkers

A walker, also known as a walking frame or pickup walker, is a basic mobility aid that provides stability and support for individuals with walking or balance difficulties. It is a static support frame that helps users maintain balance and confidence while walking.

Rollators

A rollator, also known as a rolling walker or wheeled walker, is a mobility aid designed to assist individuals with walking difficulties. It features wheels or castors, providing balance and stability without substantial weight-bearing support. Rollators are often height-adjustable, have a foldable frame for easy storage, and include a locking brake system for added safety when standing still or sitting.

Note: This policy does not include walkers and rollators designed or intended for use by children.

Applicable Laws, Regulations and Standards

Amazon requires that all walkers and rollators have been tested to and comply with the following laws, regulations and standards:

Amazon Compliance Requirements for Products Eligible for Sale Under Our Policy

You must fulfill the following compliance requirements:

Product Detail Page

The product detail page must meet all of the following conditions:

Listing Attributes:

①　Model, part, or item number

②　Manufacturer or brand name

Images:

①　Model, part, or item number

②　Name and address of the manufacturer, importer, private labeller, distributor, or authorized representative

③　Brand name or registered trademark

④　Product labels

⑤　Compliance markings

⑥　Hazard warnings

⑦　Product instructions and manuals

Compliance Information

If you choose to have a TIC service provider validate your existing testing documents through document verification, the testing documents must meet the following requirements:

Documents:

①　A test report issued within the previous 12 months by an ISO 17025-accredited laboratory, demonstrating that the product complies with the aforementioned regulations, standards, and requirements.

English Version: https://sellercentral.amazon.ca/help/hub/reference/external/GCJU83NDQS8JX26Q?locale=en-CA